Subscription Policy

Last Updated: July 29, 2026

This Subscription Policy explains the terms that apply when you enroll in a recurring product subscription through www.tropein.com.

This Subscription Policy is incorporated into and forms part of Tropein LLC’s Terms of Service. By purchasing a subscription, you also agree to our Shipping Policy, Return and Refund Policy, and Privacy Policy.

IMPORTANT AUTOMATIC-RENEWAL DISCLOSURE

TROPEIN SUBSCRIPTIONS AUTOMATICALLY RENEW UNTIL CANCELLED.

When you purchase a subscription:

  • You select a recurring delivery and billing frequency;
  • Your payment method is charged when you enroll;
  • Your payment method will then be charged automatically at the selected frequency;
  • Tropein will continue shipping subscription products until you cancel;
  • There is no minimum commitment or cancellation fee; and
  • You may cancel online before your next recurring charge.

Your selected products, billing frequency, discount, recurring price, estimated shipping charges, and next billing date will be displayed at checkout and in your subscription-management portal.

By completing a subscription purchase, you expressly authorize Tropein to charge your selected payment method automatically until you cancel the subscription.

1. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to enroll in a Tropein subscription.

Subscriptions are currently available only to customers with eligible shipping addresses within the 50 United States.

2. ELIGIBLE PRODUCTS

Subscriptions may be offered for eligible Tropein mushroom oral pouch products identified as available for subscription on the product page or during checkout.

Tropein may add or remove subscription-eligible products in the future. Removing a product from new subscription enrollment does not necessarily cancel an existing subscription for that product unless we notify you otherwise.

Subscriptions for products purchased through third-party marketplaces may be governed by the marketplace’s subscription terms rather than this Subscription Policy.

3. AVAILABLE BILLING FREQUENCIES

Depending on the product and subscription plan, you may be able to select recurring delivery and billing every:

  • One week;
  • Two weeks;
  • Three weeks;
  • Four weeks; or
  • Eight weeks.

The frequency you select at checkout determines how often your payment method will be charged and a new subscription order will be created.

The billing date and shipment date may not be the same. Order processing and carrier transit time begin after payment has been successfully processed.

4. AUTOMATIC RENEWAL AND BILLING AUTHORIZATION

Your initial subscription order will be charged when you complete checkout.

After the initial order, your subscription will automatically renew at the frequency you selected. At each renewal, Tropein or its payment processor will automatically charge the payment method stored with your subscription.

Your recurring charge may include:

  • The subscription price of the selected products;
  • Applicable subscription discounts;
  • Shipping charges;
  • Applicable sales or other taxes; and
  • Any other charge clearly disclosed and authorized as part of your subscription.

Your subscription will continue automatically until you cancel it or Tropein terminates it in accordance with this Subscription Policy.

By enrolling, you authorize Tropein and its payment processors to store your payment credentials securely and submit recurring charges without requiring you to enter your payment information for each order.

5. SUBSCRIPTION DISCOUNTS

Eligible subscription plans may include savings of 5%, 10%, or 15%, depending on the products, quantities, plan, or promotional offer selected.

The applicable discount and recurring price will be displayed before you complete enrollment.

Subscription discounts:

  • Apply only to eligible subscription products;
  • May not be combined with other promotions unless expressly permitted;
  • Have no cash value;
  • Do not apply to taxes or shipping unless expressly stated; and
  • May depend on maintaining the qualifying subscription configuration.

Changing products, quantities, or subscription frequency may change the applicable discount.

6. INTRODUCTORY AND PROMOTIONAL PRICING

Tropein may offer introductory pricing or an additional discount on the first subscription order or for a specified promotional period.

Before enrollment, we will disclose:

  • The promotional price or discount;
  • How long the promotion lasts;
  • The recurring price that applies after the promotion; and
  • How to cancel before the regular recurring price takes effect.

Unless expressly stated otherwise, an introductory discount applies only to the first subscription order. Later orders will be charged at the regular subscription price, less any standard subscription discount for which the plan remains eligible.

Tropein may modify or discontinue promotions for new customers at any time. Ending a promotion for new enrollments will not retroactively change a promotional term already promised to an existing subscriber.

7. RENEWAL REMINDERS AND CONFIRMATIONS

After you enroll, Tropein will provide an electronic confirmation containing or linking to:

  • Your subscription products;
  • Your selected billing frequency;
  • Your recurring price or method for determining that price;
  • The automatic-renewal terms;
  • The cancellation policy; and
  • Instructions for managing or cancelling the subscription.

Tropein will generally send an email reminder approximately three days before each scheduled recurring charge. Additional notices will be provided when required by applicable law.

Renewal reminders are sent as a convenience and to help you manage your subscription. You are responsible for maintaining a valid email address and monitoring your subscription portal and upcoming billing date.

After each successful renewal, we will send an order confirmation. A separate shipping confirmation with tracking information will generally be sent once the order ships.

8. SUBSCRIPTION ORDER PROCESSING AND SHIPPING

Subscription orders are generally processed within one business day after successful payment.

Carrier transit time begins after the package is accepted by the carrier. Standard ground delivery is generally estimated to take an additional 3–5 business days.

Processing and delivery estimates are not guaranteed. Subscription shipments remain subject to Tropein’s Shipping Policy, including provisions regarding carrier delays, incorrect addresses, severe weather, holidays, and other circumstances outside our reasonable control.

A scheduled billing or renewal date is not a guaranteed delivery date.

9. MANAGING YOUR SUBSCRIPTION

You can manage your subscription through the subscription-management section of your Tropein account or through the management link included in your subscription emails.

Available management options may include:

  • Cancelling your subscription;
  • Skipping an upcoming shipment;
  • Pausing and resuming shipments;
  • Changing the delivery frequency;
  • Changing eligible products, quantities, or varieties;
  • Updating your shipping address;
  • Updating your payment method; and
  • Reviewing upcoming billing dates and past subscription orders.

Changes must be completed before the next recurring charge is processed to apply to that renewal.

A change to your delivery frequency, products, or quantities may change your next billing date, recurring price, shipping charge, or subscription discount. Any updated terms will be displayed before you confirm the change.

10. SKIPPING OR PAUSING A SUBSCRIPTION

If the option is available in your subscription portal, you may skip an upcoming order or pause future renewals without permanently cancelling your subscription.

When you skip an order:

  • The selected renewal will not be processed;
  • You will not be charged for that skipped order; and
  • Your subscription will ordinarily resume on the next scheduled date shown in your portal.

When you pause a subscription, recurring charges and shipments will stop until you resume the subscription or until any resumption date you selected.

Skip or pause requests submitted after a recurring charge has already been processed may apply only to future orders.

11. CANCELLATION POLICY

You may cancel your subscription at any time without a cancellation fee or minimum purchase obligation.

To cancel online:

  1. Log in to your account at www.tropein.com;
  2. Open the subscription-management section;
  3. Select the subscription you want to cancel; and
  4. Select the cancellation option and follow the confirmation instructions.

You may also request cancellation by emailing support@tropein.com from the email address associated with your subscription. Include your name and subscription or order number when available.

Online cancellation will not require you to call customer service or complete unnecessary steps.

A properly submitted cancellation stops future subscription renewals. It does not automatically cancel or refund an order that was charged before the cancellation was submitted.

To avoid the next recurring charge, cancel before that charge is processed. We recommend making changes at least 24 hours before the billing date shown in your account, although you remain entitled to cancel at any time before the renewal is processed.

After cancellation:

  • No cancellation fee will be charged;
  • No additional subscription orders will be created;
  • Orders already charged or processing remain subject to this policy and our Return and Refund Policy; and
  • You will receive a cancellation confirmation or be able to see the cancelled status in your account.

12. CANCELLATION AFTER A RENEWAL CHARGE

If you cancel after a recurring payment has already been processed, the cancellation will stop future renewals but may not stop the current order.

Contact support@tropein.com immediately if you want us to attempt to stop an order that has already been charged.

If the order has not entered fulfillment, we may be able to cancel it and issue a refund. We cannot guarantee cancellation once an order has entered processing, been packed, or been transferred to the carrier.

13. RETURNS AND REFUNDS

Cancelling a subscription does not automatically create a refund for an order that has already been processed or shipped.

Subscription purchases are governed by Tropein’s Return and Refund Policy. Subject to that policy:

  • Sealed and unopened oral pouch products may be eligible for return within 30 days of delivery;
  • Returned products must be completely sealed, unused, and in brand-new condition;
  • Opened, used, partially consumed, damaged-by-customer, or improperly stored oral pouch products are not eligible for return;
  • The customer is responsible for return shipping;
  • Original outbound shipping charges are nonrefundable after shipment, except when required by law; and
  • Products must not be returned without following Tropein’s return instructions.

Approved refunds are issued to the original payment method.

14. DAMAGED OR INCORRECT SUBSCRIPTION ORDERS

If a subscription shipment arrives damaged or contains an incorrect item, contact support@tropein.com within seven days of delivery.

Your request must include:

  • Your order number;
  • A description of the problem;
  • Photographs of the affected product;
  • Photographs of the shipping packaging; and
  • A photograph of the shipping label, when reasonably available.

For a confirmed damaged or incorrect shipment, Tropein will provide a replacement at no additional charge. If a replacement is unavailable, we may provide another remedy permitted or required by applicable law.

15. FAILED OR DECLINED PAYMENTS

If a recurring payment is declined or cannot be processed, Tropein or its payment processor may retry the payment according to the payment processor’s retry schedule.

We may notify you and request that you update your payment information.

Until payment is successfully completed:

  • The applicable subscription order will not ship;
  • The shipment may be delayed;
  • The subscription may be paused; and
  • Repeated payment failures may result in cancellation of the subscription.

Updating your payment method may result in the outstanding renewal charge being processed.

Tropein is not responsible for fees charged by your bank, card issuer, or other payment provider.

16. OUT-OF-STOCK OR DISCONTINUED PRODUCTS

If a subscription product becomes unavailable, we may:

  • Delay the affected shipment;
  • Allow you to select another eligible product;
  • Skip the affected renewal;
  • Cancel the affected product or subscription; or
  • Refund any amount already charged for a product that will not be shipped.

Tropein will not substitute a materially different product without your authorization.

17. SHIPPING AND PAYMENT INFORMATION

You are responsible for maintaining accurate shipping, contact, and payment information.

Changes to your address or payment method must be completed before the next subscription order is processed. Updating information after an order has entered processing may not change that order.

Tropein is not responsible for delays, failed deliveries, or additional shipping expenses caused by inaccurate or outdated information provided by the customer.

18. PRICE AND MATERIAL TERM CHANGES

Tropein may change subscription prices or other material subscription terms.

Before a price increase or other material change takes effect for an existing subscription, we will provide clear advance notice by email or another legally permitted method. Price-change notices will ordinarily be sent approximately 30 days before the change takes effect and will explain how to cancel.

The notice will identify:

  • The subscription affected;
  • The current and new price or material term;
  • The effective date of the change; and
  • How to cancel before the change takes effect.

If applicable law requires your affirmative consent to a particular change, we will obtain that consent before implementing it.

19. TERMINATION BY TROPEIN

Tropein may pause or terminate a subscription for reasons including:

  • Repeated payment failures;
  • Suspected fraud or unauthorized activity;
  • Abuse of discounts or promotional offers;
  • Resale or other prohibited commercial activity;
  • Product discontinuation or unavailability;
  • Violation of our Terms of Service; or
  • Legal, regulatory, safety, or operational requirements.

If Tropein cancels an order after charging you and does not ship the applicable products, we will refund the amount charged for the unshipped products and any associated shipping charges as required by law.

20. ACCOUNT AND EMAIL RESPONSIBILITY

You are responsible for:

  • Maintaining accurate contact, payment, and shipping information;
  • Protecting your account credentials;
  • Reviewing subscription confirmations and renewal notices;
  • Monitoring your next billing date;
  • Managing your subscription according to your needs; and
  • Cancelling before the next charge if you no longer want recurring shipments.

Failure to read an email does not by itself cancel a subscription. However, nothing in this section limits any rights you may have if Tropein fails to provide a notice required by applicable law.

21. CHANGES TO THIS SUBSCRIPTION POLICY

We may update this Subscription Policy to reflect changes to our products, subscription services, technology, or legal obligations.

Material changes affecting an existing subscription will be communicated in advance when required by law. We will not apply a material price increase to an existing subscription without providing the applicable notice and opportunity to cancel.

The updated policy will be posted with a revised “Last Updated” date.

22. CONTACT US

For subscription questions, assistance, or cancellation requests, contact:

Tropein LLC
Email: support@tropein.com
Website: www.tropein.com

By enrolling in a Tropein subscription, you acknowledge that you have reviewed and agreed to the automatic-renewal terms disclosed at checkout and authorize recurring charges according to the frequency you select until you cancel.